Refund policy

We want you to love what you ordered. If something isn't right, we'll make it easy to fix.

30-Day Returns

You have 30 days from the date of delivery to request a return for a full refund to your original payment method.

To be eligible, items must be:

Unused and in the same condition you received them
In the original packaging with all tags attached
Accompanied by proof of purchase (order number or receipt)

How to Start a Return

Email support@marloven.com with your order number and reason for return.
We'll reply within 24 hours (business days) with return instructions and the return address.
Ship the item back using a trackable shipping service.
Once we receive and inspect your return, we'll process your refund.

Please do not send items back without contacting us first — returns sent without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs, and original shipping is non-refundable where applicable.

Exception: If your item arrived defective, damaged, or we sent the wrong item, we'll cover return shipping and send a free replacement or full refund — your choice. Just email us photos within 48 hours of delivery.

Refunds

Once your return is received and inspected, we'll notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take an additional few days for the refund to appear on your statement.

If more than 10 business days have passed since your refund was approved and you haven't received it, contact us at support@marloven.com.

Exchanges

Want a different size, color, or item? The fastest way is to return your original item for a refund and place a new order. For defective or incorrect items, we'll ship a replacement at no cost.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If anything is defective, damaged, or incorrect, email us within 48 hours of delivery with photos of the item and packaging, and we'll make it right immediately.

Non-Returnable Items

The following cannot be returned:

Items marked final sale or purchased at clearance
Gift cards
Items returned more than 30 days after delivery
Items that are used, washed, or not in original condition

Late or Missing Refunds

If you haven't received your refund yet, first check your bank account, then contact your credit card company — posting times vary. If you've done this and still haven't received it, contact us at support@marloven.com.